2 Days | Virtual Instructor-led | Exam Voucher Included
The essential first step to master the global standard in IT Service Management.
Gain the essential knowledge of ITIL principles and practices that help organisations create value through IT services.
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The ITIL 4 Foundation course provides you with a comprehensive introduction to the IT Infrastructure Library (ITIL®), the world’s most widely adopted framework for IT service management (ITSM).
Developed to align with the needs of modern digital organisations, ITIL 4 enables professionals to deliver and manage IT services effectively in the era of Agile, DevOps, and digital transformation.
Through this accredited ITIL Foundation training course, you’ll gain the essential knowledge of ITIL principles, the Service Value System (SVS), and key practices that help organisations co-create business value through IT services.
Whether you’re advancing your ITSM career or aligning IT with business objectives, ITIL® 4 Foundation is your essential first step. From the image below you can see the full ITIL pathway from Foundation to Master:
Upcoming Course Dates
Want to understand our delivery methods better?
Read more here on the difference between a virtual and face-to-face course.
Learning Outcomes
By the end of this course, you will be able to:
- Understand the key concepts and terminology of ITIL 4
- Describe the ITIL Service Value System (SVS) and its components
- Explain the ITIL guiding principles and how they can guide organisations
- Understand the Four Dimensions of Service Management
- Gain insight into the ITIL practices that support service value creation
- Recognise how ITIL integrates with Agile, DevOps, and Lean practices
- Prepare to pass the ITIL® 4 Foundation certification exam (exam voucher included)
When you attend a course with Vital Learning Edge you are guaranteed the following:
Knowledge Transfer
Vital Learning Edge trainers have been both working in the industry and training/sharing their knowledge for over 25 years. We only use trainers who are actively working in the field, certified and can deliver.
Practical Examples
Trainers and their real world experience make the difference! Our trainers are able to relay content and draw from their real-world application to help solidify your understanding in a practical way.
Exam Preparation
Our courses are designed to best prepare you to successfully pass your exam. Not only do our trainers delivery very well – we also include official ISACA courseware to ensure you have everything you need.
Who Should Attend
No prior ITIL knowledge is required – this course is designed for anyone looking to gain a foundational understanding of IT service management through the ITIL® 4 framework, including:
Your First Step in the ITIL® Certification Pathway
ITIL® 4 Foundation is the entry point to the ITIL® certification scheme and a mandatory prerequisite for all advanced ITIL® modules, including ITIL® 4 Specialist, Strategic Leader, and Managing Professional tracks.
By completing this course, you’ll build the essential knowledge needed to pursue deeper expertise in areas like high-velocity IT, service design, digital strategy, and continual improvement—helping you grow your career in IT service management.
Course Content
Vital Learning Edge’s 2-day ITIL 4 Foundation course covers the following content:
Introduction
- IT Service Management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL framework
Key Concepts of Service Management
- Value and value co-creation
- Organisations, service providers, service consumers and other stakeholders
- Products and services
- Service relationships
- Value: outcomes, costs and risks
The four dimensions of service management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value steams and processes
- External factors
The ITIL service value system
- Service value system overview
- Opportunity, demand and value
- The ITIL guiding principles
- Governance
- Service value chain
- Continual improvement
- Practices
ITIL Management Practices
- General management practices
- Service management practices
- Technical management practices
Need assistance or have a questions?
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Fees & Inclusions
Vital Learning Edge’s offers a range of delivery options for this course. As such, for more details on inclusions simply select your preferred option for more detail on fees and what you will receive:
Virtual Instructor-led Training
AUD $1,650 + GST per person
What you will receive:
- 2 day course delivered by an experienced and certified trainer
- Official ITIL 4 Foundation Course Workbook -e-copy
- Official ITIL 4 Foundation Textbook – e-copy
- Official ITIL 4 Foundation Practice Exams
- Official ITIL 4 Foundation Exam – online exam voucher
Private/In-house Training
Contact us for an obligation free quotation.
Exam Information
The ITIL 4 Foundation Exam in included in the course price listed. At the end of the course, participants will be provided with an exam voucher to sit the exam online at a date and time of their choice after course completion. The Exam voucher is valid for 12 months from date of issue. The exam is web-proctored via the examination institute PeopleCert and are available 24/7.
Exam details:
- 40 x Multiple choice questions
- 65% score required to pass (26/40)
- 60 minutes duration
- Closed book
What Are You Waiting For? Give yourself the EDGE and get certified!
Stand out from the crowd and get the EDGE you need to succeed with a certification. Vital Learning Edge offers a range of internationally recognised training certification courses plus industry standard trainings to enhance your capabilities.
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ITIL Foundation Frequently Asked Questions:
We’re sure you have a lot of questions – as such we’re always happy to give you a call and have a conversation to answer any questions you may have, however if you prefer to read – here are a few of our quick facts about Vital Learning Edge:
Who are your ITIL trainers?
At Vital Learning Edge we only use the best of best trainers. You can view our trainer profiles on our “Meet Our Trainers” page. If you hover over the trainer you will see what courses they can deliver.
Where are your ITIL trainers based?
Our trainers are based world wide. This ensures we provide you with the best content matter expert for the course. However, we do try to utilise a local trainer as much as possible. ie. If you are attending a course in Australia, you will have an Australian trainer deliver the course.
Are there any pre-requisites to attend this ITIL Foundation course?
No – there are no pre-requisites to attend the ITIL 4 Foundation course. However this certification does act as a requirement for the more advanced ITIL pathway modules.
What are your Customer Service details?
Your learning experience is our top priority! We will go above an beyond to ensure you have everything you need to succeed. Our customer service team is Australia based and we endeavor to respond to any enquiry within the same or next business day. To get in touch with our customer service team you can email us here: train@vitallearningedge.com