3 Days | Virtual Instructor-led | Exam Voucher Included
The certification course which focuses on creating a digital strategy to enable business success.
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The ITIL® 4 Digital and IT Strategy (DITS) certification is one of two modules required to achieve the ITIL Strategic Leader designation.
This module delves into the critical role of developing a well-aligned digital strategy that drives business success. It highlights how digital strategies should be closely integrated with IT strategies and aligned with the broader objectives of the organisation.
DITS also demonstrates how the ITIL framework can guide organisations through digital transformation by offering a structured yet adaptable approach to modern service management challenges. It empowers organisations to leverage emerging technologies for maximum value.
By shifting the focus to a strategic level, DITS brings a fresh dimension to the ITIL suite—encouraging business and IT leaders to engage in high-level strategic conversations around digital innovation and service management.
From the image below you can see the full ITIL pathway from Foundation to Master:
Upcoming Course Dates
Want to understand our delivery methods better?
Read more here on the difference between a virtual and face-to-face course.
Learning Outcomes
By the end of this course, you will be able to:
- Apply the ITIL guiding principles to support strategic decisions and actions within digital and IT contexts
- Understand how digital strategies can be used to respond effectively to digital disruption
- Explore the connections between Digital and IT Strategy, the ITIL service value system, and the service value chain, and learn how to harness these elements to deliver value
- Gain insight into how organisations can maintain relevance and resilience in digitally disrupted environments through strategic use of digital and IT capabilities
- Examine how digital and information technologies enable strategic approaches that drive customer relevance and operational excellence
- Identify and evaluate the potential risks and benefits associated with Digital and IT Strategy
- Learn the processes, methods, and advocacy techniques needed to define and promote a Digital and IT Strategy
- Understand what’s required to successfully execute and embed a Digital and IT Strategy within an organisation
When you attend a course with Vital Learning Edge you are guaranteed the following:
Knowledge Transfer
Vital Learning Edge trainers have been both working in the industry and training/sharing their knowledge for over 25 years. We only use trainers who are actively working in the field, certified and can deliver.
Practical Examples
Trainers and their real world experience make the difference! Our trainers are able to relay content and draw from their real-world application to help solidify your understanding in a practical way.
Exam Preparation
Our courses are designed to best prepare you to successfully pass your exam. Not only do our trainers delivery very well – we also include official ISACA courseware to ensure you have everything you need.
Who Should Attend
This course is ideal for professionals aiming to earn the ITIL® 4 Strategic Leader designation, including:
Pre-requisites:
Participants must have completed the ITIL® 4 Foundation certification before undertaking this course, as it provides the essential knowledge and context needed to fully engage with the strategic concepts covered.
Course Content
Vital Learning Edge’s 3-day Digital & IT Strategy course covers the following content:
Introduction
- Key concepts of DITS
- What is the vision? – The future-state picture of
- What problems the organisation will solve for consumers
- How consumers will interact with the organisation’s products and services
- What the organisation’s people, their skills, and overall structure will look like
Where are we now? – The context of strategy
- Environmental analysis
- Opportunity analysis
- Digital readiness assessment
- Strategy assessment
How do we get there?
- Strategy cycles and planning horizons
- Financial aspects of DITS
- Strategic approaches
- Customer journeys
- Omnichannel delivery and support
- Customer approaches
- Optimization and automation
- Sourcing and workforce strategies
- Triple bottom line
- Portfolio optimisation
Managing strategic initiatives
- How strategies are implemented
- Training and education
- Leading digital transformation
- Scoping digital transformation
- Strategy communication
How do we know we are progressing?
- Metrics and measures
- Cascading requirements
- OKR framework
- Measuring progress, performance and relevance
- Reporting – operational and analytical
How do we keep the momentum going?
- Digital organization viability
- Organizational characteristics
- Parallel operation
Digital leadership
- Digital leader skills
Managing innovation and emerging technologies
- Approach to innovation management
- Innovation cultures
- Evaluating and adopting emerging technologies
Managing Strategic Risk
Structuring for Digital Business
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Fees & Inclusions
Vital Learning Edge’s offers a range of delivery options for this course. As such, for more details on inclusions simply select your preferred option for more detail on fees and what you will receive:
Virtual Instructor-led Training
AUD $2,450 + GST per person
What you will receive:
- 3 day course delivered by an experienced and certified trainer
- Official Digital and IT Strategy Course Workbook -e-copy
- Official Digital and IT Strategy Textbook – e-copy
- Official Digital and IT Strategy Assignments
- Official Digital and IT Strategy Exam – online exam voucher
Private/In-house Training
Contact us for an obligation free quotation.
Exam Information
The ITIL Digital and IT Strategy Exam in included in the course price listed. At the end of the course, participants will be provided with an exam voucher to sit the exam online at a date and time of their choice after course completion. The Exam voucher is valid for 12 months from date of issue. The exam is web-proctored via the examination institute PeopleCert and are available 24/7.
Exam details:
- 30 x Multiple choice questions
- 70% score required to pass (21/30)
- 60 minutes duration
- Closed book
What Are You Waiting For? Give yourself the EDGE and get certified!
Stand out from the crowd and get the EDGE you need to succeed with a certification. Vital Learning Edge offers a range of internationally recognised training certification courses plus industry standard trainings to enhance your capabilities.
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